Shipping Policy
At Trinnaey, we aim to ensure timely and reliable delivery of your orders. Please review our Shipping Policy to understand how and when your purchases will be delivered.
1. Order Processing Time
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All orders are processed within 1–3 business days after order confirmation
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Orders are not processed or shipped on Sundays or public holidays
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In case of high order volume or unforeseen delays, shipments may be delayed slightly. Customers will be informed accordingly
2. Shipping Locations
Currently, we ship across India.
International shipping is not available at this time.
3. Estimated Delivery Time
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Standard delivery typically takes 3–7 business days after dispatch
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Delivery timelines may vary depending on location, courier partner, weather conditions, or regional restrictions
These timelines are estimates and not guaranteed.
4. Shipping Charges
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Shipping charges (if applicable) will be calculated and displayed at checkout
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Any promotional free-shipping offers will be clearly mentioned on the Website
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5. Order Tracking
Once your order is dispatched:
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You will receive a shipping confirmation email or message with tracking details
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Tracking information may take up to 24 hours to become active
6. Delivery Partners
We work with reliable third-party courier and logistics partners to ensure safe and timely delivery. Delivery timelines are subject to the courier partner’s serviceability and operational policies.
7. Delayed or Undelivered Orders
If your order is delayed beyond the expected delivery timeframe:
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Please allow an additional 2–3 business days
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If the issue persists, contact us at [Insert Trinnaey support email] with your Order ID
Trinnaey is not responsible for delays caused by courier partners, natural events, or circumstances beyond our control.
8. Incorrect Address or Failed Delivery
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Customers are responsible for providing accurate shipping information at checkout
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Orders with incorrect or incomplete addresses may face delays or failed delivery
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Re-shipping costs due to incorrect address details may be charged to the customer
9. Damaged Packages During Transit
If your package arrives visibly damaged:
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Please record an unboxing video and notify us within 24 hours of delivery
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Share clear images or videos with your Order ID for quick resolution
10. Partial Shipments
In rare cases, your order may be shipped in multiple packages. If so, you will receive separate tracking details for each shipment.
11. Policy Updates
Trinnaey reserves the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on the Website.
12. Contact Us
For any shipping-related questions or concerns, please contact us at:
Trade Name: Trinnaey
Email: trinnaey@gmail.com
Phone: 9820729008
Address: Lokhandwala, Andheri West, Mumbai - 400053