Privacy Policy
Trinnaey (“we”, “our”, “us”) values the trust you place in us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from www.trinnaey.com (the “Website”).
By accessing or using our Website, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you visit our Website, we may collect the following types of information:
a. Personal Information
Information you voluntarily provide to us, including but not limited to:
-
Name
-
Email address
-
Phone number
-
Billing and shipping address
-
Order and transaction details
b. Payment Information
All payment transactions are securely processed by Razorpay. We do not store or process your card, UPI, or banking details on our servers. Payment information is handled in accordance with Razorpay’s privacy and security standards.
c. Automatically Collected Information
When you browse our Website, we may automatically collect:
-
IP address
-
Browser type and device information
-
Pages viewed and time spent
-
Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
-
Process and fulfill orders
-
Communicate order updates and service-related messages
-
Respond to customer inquiries and support requests
-
Improve our Website, products, and user experience
-
Send promotional or marketing communications (only if you opt in)
-
Detect and prevent fraud, misuse, or security issues
-
Comply with legal and regulatory obligations
3. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and understand user behavior.
You can modify or disable cookies through your browser settings; however, some Website features may not function properly as a result.
4. Sharing of Information
We do not sell or rent your personal data.
Your information may be shared only with:
-
Service providers such as payment gateways (Razorpay), shipping partners, and email services
-
Website hosting and analytics platforms (including Wix)
-
Legal or regulatory authorities, if required by law
All third parties are obligated to protect your information and use it only for authorized purposes.
5. Data Security
We implement reasonable administrative, technical, and physical security measures to safeguard your personal information.
While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to:
-
Fulfill the purposes outlined in this policy
-
Comply with legal, accounting, or regulatory requirements
7. Your Rights
Depending on applicable laws, you may have the right to:
-
Access the personal data we hold about you
-
Request correction or updates
-
Withdraw consent for marketing communications
-
Request deletion of your data (subject to legal obligations)
To exercise these rights, please contact us using the details below.
8. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. We encourage you to review their privacy policies separately.
9. Children’s Privacy
Trinnaey does not knowingly collect personal information from individuals under the age of 18. If we become aware that such data has been collected, we will take appropriate steps to delete it.
10. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the Website. We encourage you to review this page periodically.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:
Trade Name: Trinnaey
Email: trinnaey@gmail.com
Phone: 9820729008
Address: Trishul, Third Cross Lane, Lokhandwala, Andheri West, Mumbai - 400053