Return & Refund Policy
At Trinnaey, we are committed to delivering quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
1. Eligibility for Returns
We accept return requests only under the following conditions:
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The product received is damaged, defective, or incorrect
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The issue is reported within 7 days of delivery
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The product is unused, unwashed, and in its original condition with all tags, packaging, and invoices intact
Returns will not be accepted for:
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Change of mind or personal preference
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Size or fit issues (unless otherwise stated on the product page)
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Products showing signs of use, wear, or alteration
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Items purchased during sale or promotional discounts (unless damaged or defective)
2. How to Request a Return
To initiate a return, please contact us at [Insert Trinnaey support email] within 7 days of delivery with:
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Order ID
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Clear images or videos of the product showing the issue
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A brief description of the concern
Our team will review your request and respond within 2–3 business days.
3. Return Approval & Pickup
Once approved:
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We will arrange a reverse pickup or provide return instructions, depending on your location
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Products must be securely packed to avoid damage during transit
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If the return does not meet eligibility criteria upon inspection, it may be rejected
4. Refund Process
After the returned product passes quality inspection:
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Refunds will be processed within 7–10 business days
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The refund will be issued to the original payment method used at checkout
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Payment processing is handled via Razorpay, and timelines may vary depending on your bank or payment provider
Shipping charges (if any) are non-refundable, unless the return is due to a damaged or incorrect item.
5. Exchange Policy
At present, we do not offer direct exchanges.
If eligible, you may return the product and place a new order separately.
6. Cancellations
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Orders can be cancelled only before dispatch
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Once shipped, orders cannot be cancelled
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To request cancellation, contact us immediately at trinnaey@gmail.com
7. Non-Returnable Items
Certain items may be marked as non-returnable on the product page due to hygiene or safety reasons. Such items are not eligible for return or refund unless received damaged or defective.
8. Delayed or Failed Refunds
If you have not received your refund within the stated timeline:
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Check with your bank or payment provider first
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If the issue persists, contact us at [Insert support email] with your Order ID
9. Policy Changes
Trinnaey reserves the right to modify or update this policy at any time without prior notice. Any changes will be reflected on this page and will apply to future orders.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:
Trade Name: Trinnaey
Email: trinnaey@gmail.com
Phone: 9820729008
Address: Lokhandwala, Andheri West, Mumbai – 400053